Terms of service

1. Agreement

These terms govern access to and use of Laneroo. By creating, administering, or using a school account, you agree to these terms on behalf of yourself and, if applicable, the school or organization you represent.

If you do not have authority to accept these terms for a school, do not create or administer its account.

2. The service

Laneroo provides a shared pickup queue for authorized school faculty. The service may include student and family lookup, QR codes, name search, queue status, pickup completion, faculty accounts, and administrative tools.

Pilot and preview features may change, be interrupted, or be removed as the service develops. We may set reasonable limits to protect reliability and security.

3. School responsibilities

The school is responsible for:

• Providing accurate roster, family, and faculty information.
• Approving users and promptly deactivating access that is no longer needed.
• Protecting printed QR codes and deciding who receives them.
• Maintaining its own identity, pickup authorization, custody, emergency, and student release procedures.
• Obtaining any notice, consent, agreement, or authorization required to provide information to Laneroo.
• When relying on FERPA's school-official exception, treating Laneroo as a school official with a legitimate educational interest under the school's annual FERPA notice and exercising control over Laneroo's use and maintenance of education records through these terms and any applicable data protection addendum.
• Honoring applicable directory-information opt-outs and contact-information restrictions if the school relies on directory information for a disclosure.
• Using the service in compliance with applicable law and school policy.

4. Important limits

Laneroo is an operational communication and queue tool. It is not a student safety system, emergency service, identity verification service, background check, custody database, or source of legal authority to release a student.

A QR code only retrieves the school record connected to that code. It does not establish that the person presenting it is authorized to pick up a student. School personnel must make release decisions under the school's own procedures.

5. Accounts and security

Users must provide an approved email address, protect access to that email account and signed-in devices, and notify the school or Laneroo if access may have been compromised. Accounts may not be shared with an unauthorized person.

We may suspend a session or account when reasonably necessary to address suspected misuse, security risk, legal requirements, or harm to the service.

6. Acceptable use

You may not use Laneroo to break the law, violate another person's rights, access a school account without authorization, probe or bypass security controls, introduce malicious code, interfere with the service, scrape information, or use student information for advertising or an unrelated purpose.

7. School data

As between the school and Laneroo, the school retains its rights in information it provides to the service. The school grants Laneroo the limited right to host, process, transmit, and display that information as needed to provide, support, secure, and maintain the service.

Laneroo will process school-controlled student information only for the institutional pickup function, under the school's instructions and control, and for related support, maintenance, security, legal, and compliance purposes. Laneroo will not sell or rent student information, use it for targeted advertising, build unrelated student profiles, or authorize a service provider to use it for an unrelated purpose.

The school may request access, correction, export, deactivation, or deletion of school-controlled information. Laneroo may use contractually restricted service providers to operate the service and remains responsible for limiting their access to the contracted purpose.

Our handling of personal information is also described in the privacy policy. Additional school or district terms may apply if agreed in writing.

8. Ownership and feedback

Laneroo and its licensors retain their rights in the service, branding, software, and documentation. These terms do not transfer ownership of school data to Laneroo.

If you provide suggestions, you permit Laneroo to use them without restriction or payment, provided we do not publicly identify you or your school without permission.

9. Availability and changes

We work to keep Laneroo available, but we do not promise uninterrupted or error-free operation. Internet access, school networks, devices, email providers, maintenance, and events outside our control may affect the service.

Schools should maintain a practical fallback pickup process for times when Laneroo or network access is unavailable.

10. Disclaimers

To the extent permitted by law, Laneroo is provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement. We do not warrant that using Laneroo will prevent mistakes, unauthorized pickups, injuries, emergencies, data loss, or security incidents.

Some jurisdictions do not allow certain warranty exclusions, so some of these exclusions may not apply.

11. Limitation of liability

To the extent permitted by law, Laneroo and its suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, business interruption, or loss of goodwill arising from the service.

To the extent permitted by law, total liability arising from the service will not exceed the amount the school paid for the service during the twelve months before the event giving rise to the claim. For a free pilot, total liability will not exceed one hundred U.S. dollars.

Some jurisdictions do not allow certain liability limits, so some of these limits may not apply.

12. Ending use of the service

A school may stop using Laneroo and request account closure. We may suspend or end access for a material breach of these terms, a security concern, legal requirements, nonpayment if paid service is introduced, or discontinuation of the service.

Provisions that should reasonably continue after termination, including ownership, disclaimers, liability limits, and governing law, will survive.

13. Governing law

These terms are governed by the laws of the State of Arizona, without regard to conflict of law rules. Any dispute will be brought in the state or federal courts located in Arizona, unless the parties agree otherwise in writing or applicable law requires another forum.

14. Changes and contact

We may update these terms as the service changes. We will post revised terms with a new last updated date and provide additional notice when reasonably required.

Questions about these terms may be sent to legal@laneroo.com.